Issues and Troubles

When I run the downloaded file, I get 「File cannot be opened」/「How do you want to open this file?」 message.

Each download file is compressed in LZH format, because the ZIP format will cause Windows 10 warnings.
Lhasa LZH File Extractor

How do I use the patch?

Decompress the downloaded file and copy all decompressed files to the installed folder.

Music does not play.

Windows Mediaplayer is required to play music. It is usually installed on Windows by default.

Game fails to start or crashes during startup.

If the system requirements are met, try the following options:

• Try changing the 「Color Mode」 and 「Screen Mode」 settings in the first screen. Try starting the game with 「Disable Music」 option.
• Try deleting the temp folder in the same folder with sotes.exe and starting the game. (The temp folder automatically will be created again)
• Check if the game version is the latest version. If it isn't, apply a patch/fix.
• If you have persistent processes such as antivirus softwares in your environment, it might be the cause so stop it and try again. If you suspect a virus infection, check for viruses.
• Also, if you built your PC yourself, the cause might be from the PC itself, such as insufficient cooling. Check it with a software such as Hardware Monitor.
• If you cannot solve the problem, please contact us using the email form.

When using full screen mode, the screen streches horizontally.

Check the advanced settings of your graphic card in the screen properties. Most models have an option to fix the aspect ratio of the screen. Find settings such as 「Fix Aspect Ratio」 and 「Fit Image to Panel Size」 and change the options.

Anti-virus softwares, etc. mark Fortune Summoners as infected.

Depending on the type, version, and pattern file of your anti-virus software, Fortune Summoners may be falsely detected. The issue may be resolved by updating the version and pattern file to the latest version. For details, please contact the manufacturer of the antivirus software.

Fortune Summoners has been confirmed that it is not infected by viruses by 「Trend Micro Internet Security」 using the latest pattern file at the time of the release, so please feel safe to play the game.

The Deluxe version cannot be started due to the error 「[CE8009]サーバーからの受信内容が不適切です。」.

Please update to the latest version (v1.5 or later).

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